CTC - Order Cancellation

Pwede ba akong mag-cancel ng order?
Oo, basta’t nasa tamang status pa yung order mo:
- Pwede ka mag-request ng cancelation kung hindi pa shipped o delivered.
- CTC o supplier mismo ang pwedeng mag-cancel kung out-of-stock, may delivery issues, o ibang valid na rason.

Ano yung rules base sa status ng order?

Status ng Order	Pwede i-cancel?	Paliwanag
Pending Payment	Oo	Auto-cancel after 24 hours pag walang bayad
Confirmed Payment	Oo	Dapat mag-request within 1 hour ng payment confirmation
Processing Order	Subject to approval	Depende sa supplier kung na-process na o hindi pa
Packed	Subject to approval	Depende pa rin sa supplier kung pwede pang ma-cancel
Shipped/Out for Delivery	Hindi	Di na pwede i-cancel pag na-ship na
Delivered	Hindi	Order completed na—tapos na ang transaction

Kailan hindi pwede mag-cancel ng order?
- Late na ang request base sa status ng order.
- Yung item ay customized, made-to-order, o madaling masira (perishable)
- Promo item, clearance sale, o final sale (maliban na lang kung defective)

Pwedeng ma-cancel ng CTC ang order automatically?
Oo. Automatic cancellation kapag:
- Walang bayad within 24 hours (bank transfer/manual method)
- Out of stock ang product after confirmation
- May signs ng fraud o duplicate order
- Incomplete ang delivery info at di na ma-contact si buyer
Makakatanggap ka ng notification via email o SMS kung ito ay mangyari.

Paano mag-submit ng cancellation request?
Gamitin ang official CTC Help Desk: support.omsmpc.com 
- Click “Submit a Ticket”
- Piliin ang “Coop Trade Center” category
- Piliin ang sub-category: Returns, Refunds, Cancellations, o Dispute
- Ihanda ang info:
          - Order Number
          - Buong pangalan, email, at contact number

Gaano katagal ang refund?
Kapag approved na, ibigay ang iyong bank or e-wallet details.

Payment Method	Timeline and Refund
Online Banking	Within 7 business days
E-Wallet	Within 3–5 business days

Nagbabago ba ang policy na ito?
Oo. CTC updates this policy kung may pagbabago sa operations or supplier rules. Ipo-post ito sa website at iaanunsyo sa OMSMPC members.

Saan pwedeng mag-inquire?
Website: www.cooptradecenter.com
Support Desk: support.omsmpc.com
Facebook: fb.com/cooptradecenter
Business Hours: Monday to Friday, 8AM to 5PM