CTC - Return Request

Kailan pwede mag-return ng item?
Pwede mag-file ng return request kung:
- May damage, defect, o factory issue ang item
- Maling item ang na-deliver (wrong model, kulay, o variant)
- Di tugma sa description na nakapost
- Expired ang item
- May missing parts base sa product description
Note: Hindi pa ina-accept ang returns dahil sa “change of mind.” Check ang Return Policy para sa full guidelines.

Gaano katagal bago mag-file ng return?
- I-submit ang request within 3 calendar days matapos matanggap ang item
- Dapat hindi pa nagamit at nasa original packaging pa
- Kailangan may proof tulad ng unboxing video at mga malinaw na larawan

Anong mga item ang hindi pwedeng i-return?
Maliban na lang kung proven na mali ang delivery, damaged, o mishandled:
- Perishable goods (food, flowers, etc.)
- Customized / Made-to-order items
- Hygiene-sensitive products (cosmetics, undergarments, etc.)
- Vitamins and supplements
- Items na may label na “Non-Returnable”

Paano mag-submit ng return request?
- Punta sa: support.omsmpc.com
- I-click ang “Submit a Ticket”
- Piliin ang “Coop Trade Center” category
- Sa sub-category, piliin ang: Returns, Refunds, Cancellations, o Dispute
- Ibigay ang:
          - Order number
          - Buong pangalan, email, at contact number
          - Dahilan kung bakit nire-return
          - Mga photo o video na proof

Gaano katagal ang process ng return?

Action	Timeline
Request Acknowledgement	Within 3 business days
Review & Partner Coordination	Within 3–5 business days
Pick-up / Drop-off / Shipping	Within 7 days after approval
Replacement Dispatch	Within 5–10 days post-verification

Timeline may vary depende sa item, supplier, at location ni buyer.

Paano ibabalik ang item?
- Pick-up Service – Subject to service area availability
- Drop-off Option – Sa authorized CTC partner hub
- Self-Arrange Return – Buyer ang mag-shoulder ng shipping cost

Ano ang resolution options ko?

Condition	Resolution Option
Damaged / Defective	Replacement o Refund
Wrong Item Delivered	Replacement o Refund
Not Matching Description	Replacement o Refund
Expired Product	Replacement o Refund
Missing Parts	Replacement o Refund

Kung refund ang napili, susunod ito sa timelines ng Refund Policy.

Anong condition dapat ang item na i-return?

Requirement	Description
Original Packaging	Nasa original box at kompleto ang labels
Unused Condition	Hindi ginamit, hinugasan, or binago
Accessories & Freebies	Kasama lahat ng original inclusions
Tags	Intact ang product tags (kung applicable)

Nagbabago ba ang policy na ito?
Oo. Ina-update ito ayon sa bagong supplier setup o cooperative regulations. All updates ipo-post sa official website at iaanunsyo sa active OMSMPC members.

Saan pwedeng mag-follow up o magtanong?
- Website: www.cooptradecenter.com 
- Support Desk: support.omsmpc.com 
- Facebook: fb.com/cooptradecenter
- Business Hours: Monday to Friday, 8AM–5PM